Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To start a return, you can contact us at info@harveyandlola.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@harveyandlola.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

If you are entitled to a refund but would prefer an exchange to the equivalent value of the item, we are happy to do this for you. Refunds will be credited against your original method of payment, excluding delivery costs. All postage and insurance costs are to be paid by the customer. We recommend that you return all merchandise with tracking to ensure it is received by us. We will not be held responsible for returns lost in transit if you choose not to provide tracking with your item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.